frequently asked questions

Q: What does my computer - mobile device need so I can watch CatholicTV online or on the go?

A: Our site is best viewed on compuetrs with high-speed Internet, cable modem or faster. DSL, dial-up i.e., lower speeds will experience more buffering or have playback delays. Our responsive design will allow mobile devices to have a unique viewing experience. Wif-fi connections work best. Optimal Browsing Requirements:

Desktop

Mobile iOS

Android

Microsoft IE8+

Mobile Safari 6.1.4

Chrome

Firefox 23+

Retina iPad

Nexus 4

Chrome 29+

iPad mini

Nexus 7

Safari 6+

iPhone 4+

Samsung Galaxy

 

iPod touch (current generation)

 

To check your system resources and try a download test click here: Speed Test

If you are having problems, a test can be run on a PC at this link: Video Test Site

We have just moved to a new website and to a new video delivery platform that is High Definition.  Viewing in HD is more demanding on the internet and computers than our old videos.  If you can go through the steps below It would be helpful to us.  At the end we ask you to email us back a print screen of this player tool.  Feel free to write us if you have questions.  These instructions assume you have a Windows PC.

1.       If you click on the Video Test Site link above it will open a new browser widow and start playing CatholicTV Live. 

2.       Click on show chart near the upper right, then when the chart appears click on activate chart on the lower left.

3.       Then in the lower middle of the screen change from FIXED-360p to NATIVE.

4.       Then just above the black area on the right click on enable in-page tracing.

5.       Now the player should start drawing your quality charts and logging connection data.

At some point in the playback when the chart is filled if you hold down the ctrl key and push the print screen button on your keyboard a picture of your display will be copied to your clipboard.  Now open Paint in your Programs-Accessories folder, and click on Paste.  Your screen grab should appear and if you could save that file and email it to us at cs@catholictv.com we would appreciate it very much.  We'll let you know what we find out.

Just to clean up your PC browser, click on pause and unload and close your browser window.

Thank you for your time and assitance.

Q: I cannot find a particular episode or series that used to be on CatholicTV.com. Where is it?

A:  As we repopulate our online library, shows and series will be replaced with the higher-quality video. You may purchase any original CatholicTV production on DVD in our online store. If you need assistance, please call our viewer relations specialists at 617-923-0220 or Contact Us.

Q: How can I watch today's Mass?

A: Daily Mass can be seen live from CatholicTV's chapel Monday through Friday at 9:30 am. The online Mass is also rebroadcast on CatholicTV at 7 pm and 11:30 pm Monday through Friday. You can also celebrate it on demand here at CatholicTV's web site. Saturday's Daily Mass comes from Loretto Abbey in Toronto.

On Saturday evenings, celebrate Mass from America's Catholic Church, the Basilica of the National Shrine of the Immaculate Conception, at 7 pm and 11:30 pm. Sunday Spanish Mass La Santa Misa airs at 8 am, 5:30 pm & 10 pm. English Sunday Masses air at 10 am from the Basilica of the Sacred Heart at the University of Notre Dame; at 4 pm from San Antonio’s San Fernando Cathedral celebrated in Spanish and English; and from Boston at 7 and 11:30 pm (all times Eastern).

The on-demand version becomes available as fast as possible after the Mass airs.

Q: How do I order a show/series/special that is not in "The Store"?

A: DVDs are available for most of CatholicTV's productions. The cost is $16.95 for each half-hour program. To order a DVD, send $16.95 to:

The CatholicTV Network
ATTN: Customer Service
34 Chestnut Street/Box 9196
Watertown, MA 02471

Please indicate what program (and date it was shown) you would like in your correspondence.

For more information call 617-923-0220

Q: I do not see CatholicTV listed as available to watch in my area, what can I do?

A: The CatholicTV Network broadcasts 24 hours daily, but it depends on your local cable or satellite provider whether or not we are carried on your system and for what hours. Visit www.getCatholicTV.com and help the CatholicTV Network get on cable and satellite anytime, everywhere. Or send us an email if you would like to do more to see CatholicTV in your area. Make sure you let us know where you live...

Q: What is the difference between TV Mass and participating in person?

A: There is a tremendous difference between participating in Mass broadcast on television or seen on the Internet and actually being present at the Liturgy. Although in watching a live or recorded transmission of Mass we certainly hear God's Word and are inspired to pray and be aware of the Lord's presence in His Body, the Church, nothing can replace being in the midst of Christ in the worshiping assembly and receiving the Lord's precious Body and Blood.

Still, the the television or otherwise transmitted liturgy (or any gathering for worship for that matter) serves a great purpose. Especially for those who are prevented from physically participating at Mass, this kind of presentation keeps them connected and nourishes their Faith. Even for those who choose not to practice their Faith or who are not themselves Catholic, the Mass on television or the Internet is both catechetical and pastorally effective for the purpose of healing and drawing individuals to Christ Jesus.